5 questions with Jim Dunn, Vice President and General Manager of JM Lexus

1990

1. What does a day in the life of a GM at JM Lexus look like? Tell us about it.
I pinch myself every day to make sure I’m not dreaming, I have the greatest job in the world and the best part is interacting with our associates each day.  The most important job I have is hiring the best people.  So every day I need to make sure they all have the best tools to keep our valued customers happy.
2. How did you get into the car industry? Tell us about yourself and your background. 
Jim’s journey in the automobile business began in 1972 as a Finance & Insurance Manager and desk Manager for the best dealership in Chicago Heights — Yanson Chevrolet.  From there Jim went on to hold General Sales Manager and General Manager positions at dealerships in Indianapolis, Ind., Harrisburg, Pa. and Joliet, Ill. before moving to Naples, Fla. in 1988 to run Germain Lincoln-Mercury and Toyota.
Over the years, Jim became familiar with JM Lexus’ outstanding reputation and the dealership’s tradition of being the #1 Lexus Dealership in the World in Sales and being Elite in customer satisfaction.  On August 8, 2005 Jim accepted the position of Vice President & General Manager of JM Lexus and as such, is responsible for all JM Lexus operations, including new and pre-owned car sales and service operations.
3. What is the most rewarding experience you have had during your time at JM Lexus?
Outside of selling over 10,000 new Lexus in 2015, which is a testimonial to 450 associates working together as a team, I was privileged to be able to be mentored for the first two years of my tenure by our founder Jim Moran. His leadership and innovative mind has allowed me to continue innovating processes, many of which that have been very successful. He has given us all the spirit of leading and not following.
4. What is your favorite car and why? 
My favorite car is the 2002-2010 SC 430. I have always enjoyed convertibles but when Lexus came out with the first hard top convertible it was an engineering marvel to me, great handling with a powerful V8 engine and classic styling. There will never be another like it.
5. What are the coolest/newest things JM Lexus is offering its clients? Why is important to provide these amenities? 
Our industry is changing dramatically with the advent of the smart phone and similar devices. It allows our customers to instantly check out products and goods. We realize that time is our guests’ most important asset. We realize that purchasing of a car often takes too much time, so our Ready Upon Arrival known as RUA is a big step into taking the traditional buying process into obsolescence. We really want the buying process to be convenient and transparent for all of our customers. As a matter of fact, our next innovation is going to be called LHD or Luxury Home Delivery where the guest can do everything over the phone and expect a highly trained delivery specialist to deliver the car within the comfort of their own home going through all of the features, benefits and technology in a relaxed environment.

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